Pet Insurance FAQs

Why should I get pet insurance?

Pet insurance gives you peace of mind knowing that your pet will receive the best treatment and care possible for any contingency, incident or health issues.

Will I be restricted in my choice of vet?

Most providers allow you to use any licensed/registered veterinary practitioner countrywide.

Is it worth insuring a young pet?

Getting a policy for a young pet makes helps you avoid exclusions for pre-existing conditions. Most policies will not provide cover for pre-existing ailments.

How do I choose the right policy for me?

Different cover combinations are available—from accident only cover, to accident & illness cover, and the comprehensive accident, illness and routine care options.

How are my claims settled?

Claims are settled either with the client or the vet. If the treatment for your pet is eligible for benefits under your policy, the amount will be deposited directly into your bank account (or a cheque will be mailed to you) usually within just a few days of the insurer receiving your claim.

Is the a limit to the number of claims I can make?

You are entitled to claim as often as is necessary provided you have not exceeded the annual claim maximum (dollar amount) or any of the policy sub-limit amounts that may be applicable.